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Shipping & Returns

Shipping Policy
Thank you for shopping with us! All products are shipped from Northern California. Below is our shipping policy to ensure a smooth experience for you:
 

SHIPPING:

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JAE Creations is not responsible for any shipping delays once the package has been handed over to the postal service. While we strive to ensure timely deliveries, any delays caused by the shipping carrier, such as during peak seasons or due to unforeseen circumstances, are beyond our control.


PROCESSING TIME:
 

  • Orders are typically processed within 1-5 business days (Monday through Friday, excluding holidays).

  • PREORDERS typically take 3-7 business days to process

  • During peak times or high-demand periods, processing may take slightly longer, but rest assured, we work hard to get your order ready as quickly as possible.

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ORDER TRACKING:

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Once your order has shipped, you will receive a tracking number. You can use this number to track your shipment through our carrier’s website.

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LOST OR STOLEN ITEMS:​

  • We are not responsible for lost or stolen packages after delivery confirmation has been made by the postal service.

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Return & Exchange Policy
RETURNS:
 
  • ALL SALES ARE FINAL ON DISCOUNTED / SALE ITEMS. NO RETURNS / EXCHANGES / REFUNDS
  • We do not accept returns on regular/custom made items & accessories
  • We ONLY accept returns if you received the wrong order (wrong size / color) or damaged item(s)

REFUNDS:

We will process your refund once we receive and inspect the product(s)

EXCHANGES:

We do not accept exchanges on all orders due to most of our products are made to order. Before checking out, please double check and refer to the size chart on the product photos for measurements to ensure that you are getting the correct fit for you.
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